Isla Holbox's ultimate & best up-to-date travel guide: The Holboxeño
Holbox Island birds taking flight on the sandbanks, The Holboxeno is the definitive guide to Holbox
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Isla Holbox's definitive travel guide: The Holboxeño

Looking for the most up-to-date info on Holbox?

Welcome to the definative and ultimate travel guide you can find on Isla Holbox. Whether you are looking for ferry times, bus and shuttle times or to get the best deals on Holbox, you've come to the right place. We update our information regularly so you can always make the most of your stay.

What’s in a name?

A ‘Holboxeño’ is a born and bred local of Holbox, a unique paradisiacal island hidden away in the far corner of the Yucatan Peninsula on the Mayan Riviera. Holbox translates directly into Spanish from Yucatec Maya as Hoyo NegroBlack Hole – and its name is thought to have derived from the shallow lagoon, which in the past was considered to be a fountain of youth.

Why this paradise?

The long stretches of untouched, white, sandy beaches; the bright turquoise-green sea; the colourful village with its streets made of sand; and the absence of city traffic– this very special island offers you a perfect holidaying destination whether travelling on a budget or looking for a luxury get-away.

What can I do while I’m here?

Holbox encompasses everything you could want in a paradise island – relaxation, beauty, colour – without sacrificing the luxury or comforts of larger towns and cities. There is plenty going on for you to explore, day and night. Check our events pages daily to find out what’s on while you are on the island, and take advantage of those special discount deals.

Food and drink for everyone?

Albeit compact and quaint, there is an abundance of food options available to you on the island. Whatever your budget, whatever your tastes, you won’t be disappointed with the range of tasty national and international dishes on offer. Don’t miss out on the delicious hidden eateries around the island; they’re all listed here for your perusal – just check out our food and drinks page and our complete Holbox map for more information.

More information?

Have a look at our events and business pages for more information on what’s hot on Holbox while you’re here.

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Transfers to and from Holbox

Do the bus times or shuttles not work for your itinerary? Or would you just prefer to travel by yourself or with your group in the comfort of a private transfer service? Let our selected partner, Transfer Holbox, take you in style to your destination of choice in their modern 6, 10 or 16 seater air-conditioned vans. Just choose your journey from the options below and book with our secure reservation system.

You can view our terms and conditions below.

Looking for bustimes? Click here:

Bus and Shuttle departure timetable

Private Transfers to Chiquilá

Transfer from:
Cancun International Airport → Chiquilá

           
from: $113usd
$2,200pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,200 mxn114 usd
32,300 mxn119 usd
4-62,400 mxn124 usd
7-102,800 mxn145 usd
11-153,500 mxn181 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfer from:
Cancun → Chiquilá

           
from: $113usd
$2,200pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,200 mxn114 usd
32,300 mxn119 usd
4-62,400 mxn124 usd
7-102,800 mxn145 usd
11-153,500 mxn181 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfer from:
Playa del Carmen → Chiquilá

           
from: $113usd
$2,200pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,200 mxn114 usd
32,300 mxn119 usd
4-62,400 mxn124 usd
7-102,800 mxn145 usd
11-153,500 mxn181 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfer from:
Puerto Morelos → Chiquilá

           
from: $113usd
$2,200pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,200 mxn114 usd
32,300 mxn119 usd
4-62,400 mxn124 usd
7-102,800 mxn145 usd
11-153,500 mxn181 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfer from:
Tulúm, Akumal, Puerto Ventura → Chiquilá

           
from: $140usd
$2,700pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,700 mxn140 usd
32,850 mxn147 usd
4-62,960 mxn153 usd
7-103,330 mxn172 usd
11-153,980 mxn205 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Private Transfers from Chiquilá

Transfer from:
Chiquilá → Cancun International Airport

           
from: $113usd
$2,400pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,200 mxn114 usd
32,300 mxn119 usd
4-62,400 mxn124 usd
7-102,800 mxn145 usd
11-153,500 mxn181 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfer from:
Chiquilá → Cancun

           
from: $113usd
$2,400pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,200 mxn114 usd
32,300 mxn119 usd
4-62,400 mxn124 usd
7-102,800 mxn145 usd
11-153,500 mxn181 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfer from:
Chiquilá → Playa del Carmen

           
from: $113usd
$2,400pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,200 mxn114 usd
32,300 mxn119 usd
4-62,400 mxn124 usd
7-102,800 mxn145 usd
11-153,500 mxn181 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfer from:
Chiquilá → Puerto Morelos

           
from: $113usd
$2,400pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,200 mxn114 usd
32,300 mxn119 usd
4-62,400 mxn124 usd
7-102,800 mxn145 usd
11-153,500 mxn181 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfer from:
Chiquilá → Tulúm, Akumal, Puerto Ventura

           
from: $140usd
$2,700pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,700 mxn140 usd
32,850 mxn147 usd
4-62,960 mxn153 usd
7-103,330 mxn172 usd
11-153,980 mxn205 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door Transfers to Holbox

Arriving to Holbox:
From Cancún Int AirportFrom Cancún From Playa del CarmenFrom Puerto MorelosFrom Tulum or Riviera MayaFrom MéridaFrom ValladolidFrom Chichen Itza

Door-to-door transfer from:
Cancun International Airport → Isla Holbox

Up to 2 Adults
from: $130usd
$2,530pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
12,530 mxn130 usd
22,560 mxn132 usd
32,800 mxn145 usd
43,350 mxn173 usd
53,590 mxn185 usd
63,830 mxn198 usd
74,330 mxn236 usd
84,570 mxn251 usd
94,860 mxn261 usd
105,050 mxn308 usd
115,960 mxn308 usd
126,200 mxn350 usd
136,440 mxn333 usd
146,680 mxn345 usd
156,920 mxn358 usd
167,160 mxn370 usd

Child prices

Under 9 years old.
1stFreeFree
2nd550 mxn28 usd
3rd460 mxn24 usd
4th460 mxn24 usd
5th to 15th375 mxn19 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Cancun → Isla Holbox

Up to 2 Adults
from: $130usd
$2,590pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
12,530 mxn130 usd
22,560 mxn132 usd
32,800 mxn145 usd
43,350 mxn173 usd
53,590 mxn185 usd
63,830 mxn198 usd
74,330 mxn236 usd
84,570 mxn251 usd
94,860 mxn261 usd
105,050 mxn308 usd
115,960 mxn308 usd
126,200 mxn350 usd
136,440 mxn333 usd
146,680 mxn345 usd
156,920 mxn358 usd
167,160 mxn370 usd

Child prices

Under 9 years old.
1stFreeFree
2nd550 mxn28 usd
3rd460 mxn24 usd
4th460 mxn24 usd
5th to 15th375 mxn19 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Playa del Carmen → Isla Holbox

Up to 2 Adults
from: $130usd
$2,530pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
12,530 mxn130 usd
22,560 mxn132 usd
32,800 mxn145 usd
43,350 mxn173 usd
53,590 mxn185 usd
63,830 mxn198 usd
74,330 mxn236 usd
84,570 mxn251 usd
94,860 mxn261 usd
105,050 mxn308 usd
115,960 mxn308 usd
126,200 mxn350 usd
136,440 mxn333 usd
146,680 mxn345 usd
156,920 mxn358 usd
167,160 mxn370 usd

Child prices

Under 9 years old.
1stFreeFree
2nd550 mxn28 usd
3rd460 mxn24 usd
4th460 mxn24 usd
5th to 15th375 mxn19 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Puerto Morelos → Isla Holbox

Up to 2 Adults
from: $130usd
$2,530pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
12,530 mxn130 usd
22,560 mxn132 usd
32,800 mxn145 usd
43,350 mxn173 usd
53,590 mxn185 usd
63,830 mxn198 usd
74,330 mxn236 usd
84,570 mxn251 usd
94,860 mxn261 usd
105,050 mxn308 usd
115,960 mxn308 usd
126,200 mxn350 usd
136,440 mxn333 usd
146,680 mxn345 usd
156,920 mxn358 usd
167,160 mxn370 usd

Child prices

Under 9 years old.
1stFreeFree
2nd550 mxn28 usd
3rd460 mxn24 usd
4th460 mxn24 usd
5th to 15th375 mxn19 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Tulum → Isla Holbox

Up to 2 Adults
from: $160usd
$3,100pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
13,100 mxn160 usd
23,250 mxn168 usd
33,480 mxn180 usd
43,850 mxn199 usd
54,120 mxn213 usd
64,360 mxn225 usd
74,860 mxn251 usd
85,100 mxn264 usd
95,340 mxn276 usd
105,590 mxn288 usd
116,490 mxn335 usd
126,720 mxn347 usd
136,970 mxn360 usd
147,200 mxn372 usd
157,700 mxn398 usd
168,070 mxn417 usd

Child prices

Under 9 years old.
1stFreeFree
2nd740 mxn40 usd
3rd520 mxn28 usd
4th520 mxn28 usd
5th to 15th420 mxn23 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Merida → Isla Holbox

Up to 2 Adults
from: $180usd
$6,570pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
Up to 26,570 mxn355 usd
37,030 mxn380 usd
48,140 mxn440 usd
58,600 mxn465 usd
69,060 mxn490 usd
79,250 mxn500 usd
89,710 mxn525 usd
910,080 mxn545 usd
1010,360 mxn560 usd
1111,100 mxn600 usd
1211,670 mxn631 usd
1312,020 mxn650 usd
1412,400 mxn670 usd
1512,800 mxn695 usd
1613,230 mxn720 usd

Child prices

Under 9 years old.
1stFreeFree
2nd1170 mxn63 usd
3rd860 mxn46 usd
4th860 mxn46 usd
5th to 15th660 mxn35 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Chichen Itza → Isla Holbox

Up to 2 Adults
from: $185usd
$3,420pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
Up to 23,420 mxn185 usd
34,070 mxn220 usd
44,990 mxn270 usd
55,270 mxn285 usd
65,550 mxn300 usd
76,200 mxn335 usd
86,660 mxn360 usd
97,210 mxn390 usd
107,860 mxn425 usd
118,320 mxn450 usd
128,880 mxn480 usd
139,430 mxn510 usd
149,990 mxn540 usd
1510,450 mxn565 usd
1611,000 mxn595 usd

Child prices

Under 9 years old. §
1stFreeFree
2nd680 mxn36 usd
3rd520 mxn28 usd
4th520 mxn28 usd
5th to 15th430 mxn23 usd

Door-to-door transfer from:
Valladolid → Isla Holbox

Up to 2 Adults
from: $180usd
$3,330pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
Up to 23,330 mxn180 usd
33,600 mxn195 usd
44,620 mxn250 usd
54,990 mxn270 usd
65,180 mxn280 usd
75,830 mxn315 usd
86,290 mxn340 usd
96,840 mxn370 usd
107,490 mxn405 usd
117,950 mxn430 usd
128,510 mxn460 usd
139,060 mxn490 usd
149,620 mxn520 usd
1510,170 mxn550 usd
1610,700 mxn580 usd

Child prices

Under 9 years old.
1stFreeFree
2nd600 mxn32 usd
3rd500 mxn27 usd
4th500 mxn27 usd
5th to 15th415 mxn22 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfers from Holbox


Leaving Holbox:
To Cancún Int AirportTo Cancún To Playa del CarmenTo Puerto MorelosTo Tulum or Riviera MayaTo MéridaTo ValladolidTo Chichen Itza

Door-to-door transfer from:
Isla Holbox → Cancun International Airport

Up to 2 Adults
from: $130usd
$2,530pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
12,530 mxn130 usd
22,560 mxn132 usd
32,800 mxn145 usd
43,350 mxn173 usd
53,590 mxn185 usd
63,830 mxn198 usd
74,330 mxn236 usd
84,570 mxn251 usd
94,860 mxn261 usd
105,050 mxn308 usd
115,960 mxn308 usd
126,200 mxn350 usd
136,440 mxn333 usd
146,680 mxn345 usd
156,920 mxn358 usd
167,160 mxn370 usd

Child prices

Under 9 years old.
1stFreeFree
2nd550 mxn28 usd
3rd460 mxn24 usd
4th460 mxn24 usd
5th to 15th375 mxn19 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Isla Holbox → Cancun

Up to 2 Adults
from: $130usd
$2,530pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
12,530 mxn130 usd
22,560 mxn132 usd
32,800 mxn145 usd
43,350 mxn173 usd
53,590 mxn185 usd
63,830 mxn198 usd
74,330 mxn236 usd
84,570 mxn251 usd
94,860 mxn261 usd
105,050 mxn308 usd
115,960 mxn308 usd
126,200 mxn350 usd
136,440 mxn333 usd
146,680 mxn345 usd
156,920 mxn358 usd
167,160 mxn370 usd

Child prices

Under 9 years old.
1stFreeFree
2nd550 mxn28 usd
3rd460 mxn24 usd
4th460 mxn24 usd
5th to 15th375 mxn19 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Isla Holbox → Playa del Carmen

Up to 2 Adults
from: $130usd
$2,530pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
12,530 mxn130 usd
22,560 mxn132 usd
32,800 mxn145 usd
43,350 mxn173 usd
53,590 mxn185 usd
63,830 mxn198 usd
74,330 mxn236 usd
84,570 mxn251 usd
94,860 mxn261 usd
105,050 mxn308 usd
115,960 mxn308 usd
126,200 mxn350 usd
136,440 mxn333 usd
146,680 mxn345 usd
156,920 mxn358 usd
167,160 mxn370 usd

Child prices

Under 9 years old.
1stFreeFree
2nd550 mxn28 usd
3rd460 mxn24 usd
4th460 mxn24 usd
5th to 15th375 mxn19 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Isla Holbox → Puerto Morelos

Up to 2 Adults
from: $130usd
$2,530pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
12,530 mxn130 usd
22,560 mxn132 usd
32,800 mxn145 usd
43,350 mxn173 usd
53,590 mxn185 usd
63,830 mxn198 usd
74,330 mxn236 usd
84,570 mxn251 usd
94,860 mxn261 usd
105,050 mxn308 usd
115,960 mxn308 usd
126,200 mxn350 usd
136,440 mxn333 usd
146,680 mxn345 usd
156,920 mxn358 usd
167,160 mxn370 usd

Child prices

Under 9 years old.
1stFreeFree
2nd550 mxn28 usd
3rd460 mxn24 usd
4th460 mxn24 usd
5th to 15th375 mxn19 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Isla Holbox → Tulum

Up to 2 Adults
from: $180usd
$3,330pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
13,100 mxn160 usd
23,250 mxn168 usd
33,480 mxn180 usd
43,850 mxn199 usd
54,120 mxn213 usd
64,360 mxn225 usd
74,860 mxn251 usd
85,100 mxn264 usd
95,340 mxn276 usd
105,590 mxn288 usd
116,490 mxn335 usd
126,720 mxn347 usd
136,970 mxn360 usd
147,200 mxn372 usd
157,700 mxn398 usd
168,070 mxn417 usd

Child prices

Under 9 years old.
1stFreeFree
2nd740 mxn40 usd
3rd520 mxn28 usd
4th520 mxn28 usd
5th to 15th420 mxn23 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Isla Holbox → Merida

Up to 2 Adults
from: $355usd
$6,570pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
Up to 26,570 mxn355 usd
37,030 mxn380 usd
48,140 mxn440 usd
58,600 mxn465 usd
69,060 mxn490 usd
79,250 mxn500 usd
89,710 mxn525 usd
910,080 mxn545 usd
1010,360 mxn560 usd
1111,100 mxn600 usd
1211,670 mxn631 usd
1312,020 mxn650 usd
1412,400 mxn670 usd
1512,800 mxn695 usd
1613,230 mxn720 usd

Child prices

Under 9 years old.
1stFreeFree
2nd1170 mxn63 usd
3rd860 mxn46 usd
4th860 mxn46 usd
5th to 15th660 mxn35 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Isla Holbox → Chichen Itza

Up to 2 Adults
from: $185usd
$3,420pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
Up to 23,420 mxn185 usd
34,070 mxn220 usd
44,990 mxn270 usd
55,270 mxn285 usd
65,550 mxn300 usd
76,200 mxn335 usd
86,660 mxn360 usd
97,210 mxn390 usd
107,860 mxn425 usd
118,320 mxn450 usd
128,880 mxn480 usd
139,430 mxn510 usd
149,990 mxn540 usd
1510,450 mxn565 usd
1611,000 mxn595 usd

Child prices

Under 9 years old. §
1stFreeFree
2nd680 mxn36 usd
3rd520 mxn28 usd
4th520 mxn28 usd
5th to 15th430 mxn23 usd

Door-to-door transfer from:
Isla Holbox → Valladolid

Up to 2 Adults
from: $180usd
$3,330pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
Up to 23,330 mxn180 usd
33,600 mxn195 usd
44,620 mxn250 usd
54,990 mxn270 usd
65,180 mxn280 usd
75,830 mxn315 usd
86,290 mxn340 usd
96,840 mxn370 usd
107,490 mxn405 usd
117,950 mxn430 usd
128,510 mxn460 usd
139,060 mxn490 usd
149,620 mxn520 usd
1510,170 mxn550 usd
1610,700 mxn580 usd

Child prices

Under 9 years old.
1stFreeFree
2nd600 mxn32 usd
3rd500 mxn27 usd
4th500 mxn27 usd
5th to 15th415 mxn22 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Booking Policy: the.holboxeno.com

Our transfer services are managed and operated by our selected providers.



PICK UP LOCATIONS IN CHIQUILA

PRIVATE TRANSFERS AND DOOR TO DOOR SERVICES

A representative will greet you at the ferry dock with a sign bearing your name and assist you to the vehicle.

CANCUN AIRPORT SHUTTLE

A 3 minute walk. Exit the port and turn right. By the taxi rank to the right of the port. The GREEN DOT on this map.

CANCUN CENTER AND PLAYA CENTER SHUTTLE

A 3 minute walk. Exit the port, cross the road and go along the roundabout. Across the street from the police station. The YELLOW and ORANGE DOTS on this map.


PICK UP LOCATION AT THE AIRPORT

Please bear in mind that because of Mexican Federal Laws the transfer must provide a manifest of the quantity of people being picked up. Only the number of people on your reservation will be allowed to board. Under no circumstance will additional passengers be allowed to board. The fine is $2000 USD.

PRIVATE TRANSFERS AND DOOR TO DOOR SERVICES

The operator will pick you up at your arrival terminal with a sign bearing your name.

SHARED SHUTTLE SERVICE

The pick up point for the shuttle is the Guacamole Restaurant in TERMINAL 2. You can use the airport's free internal bus to change terminals. Please keep in mind that the shuttle will only wait 15 minutes past the scheduled departure time.


PICK UP LOCATION CANCUN CENTER - SHUTTLE


Pick up from 
 Soriana supermarket taxi rank in Central Cancun. A two minute walk from the ADO.

PICK UP LOCATION PLAYA CENTER - SHUTTLE


Pick up from av 20 calle 2 norte in front of telecom.


Terms and conditions/Cancellation policy

  • This service is organised and run by our selected operators:
    • Transfer Holbox for Airport shuttles and transfers
    • Sindicato de Taxis Chiquilá for shuttles to and from Cancún
    • Playa Shuttle for shuttles to and from Playa del Carmen
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    The Holboxeño operates the website which acts as an interface between the customer and the service supplier.
  • The Holboxeño website takes no responsibility for services provided by the supplier. All complaints or comments should be directed to booking@holboxeno.com.

Late arrivals, no-shows or last minute modifications

  • For private transfers and door to door services.

    • From the airport
      • Delayed flight: The transfer service will wait for you at no additional cost.
      • Canceled flight: The service is considered a no-show. A later service can be reprogammed with a cost of 90% of the original price. You will be required to show proof from the airline that the flight was canceled.
      • Missed flight: The service is considered a no-show. A later service can be reprogammed with a cost of 100% of the original price.
    • Other pickup points
      • In case of last minute cancelation: it is considered a no-show and there will be no refund.
      • Missed ferry from Holbox: Yo will have to hire a private boat service at your own cost reach Chiquilá at the appointed time. ast 15 minutes the service is considered a no-show. A later service can be reprogammed with a cost of 100% of the original price.
      • Late arrivals: Past 15 minutes the service is considered a no-show. A later service can be reprogammed with a cost of 100% of the original price.
      • No-show: there will be no refund
  • For the Airport Shuttle

    • The service will wait 15 minutes past the scheduled time. If you miss the service it is considered a no-show and there will be no refund.
    • Canceled flight: the service it is considered a no-show and there will be no refund.
    • Missed flight: the service it is considered a no-show and there will be no refund.
  • Collectivos Cancún Centro y Playa del Carmen Centro
    • The service will wait 15 minutes past the scheduled time. If you miss the service it is considered a no-show and there will be no refund.
    • No-Show: no refund.
    • If you miss the ferry you may board the next scheduled service on the same day with a 50%. Subject to availability.

Cancelations:
 The cancellation policy is as follows:

  • AIRPORT SHUTTLE, PRIVATE TRANSFERS and DOOR TO DOOR
    • Up to 48 hours before: full refund.
    • 48-24 hours before: 50% refund
    • 24-0 hours before: non-refundable.
  • CANCUN SHUTTLE & PLAYA SHUTTLE
    • Up to 4 hours before: full refund.
    • If you miss your ferry you can board the next shuttle service for 50% off the cost. This must be on the same day.

For the shared Shuttles:

  • Walk-ins for this service are not permitted. Please understand, you will not be allowed to board without an online reservation.
  • For the AIRPORT shuttle to run, there needs to be a minimum of 2 people. If you only reserve one place and there are no other
  • passengers booked on the shuttle, you will be informed via email of the cancellation by 9pm Cancun time the day before the departure and reimbursed in full. In the case of cancellation, we can offer you to book a private transfer to/from Holbox.