Isla Holbox's ultimate & best up-to-date travel guide: The Holboxeño
Holbox Island birds taking flight on the sandbanks, The Holboxeno is the definitive guide to Holbox
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Isla Holbox's definitive travel guide: The Holboxeño

Looking for the most up-to-date info on Holbox?

Welcome to the definative and ultimate travel guide you can find on Isla Holbox. Whether you are looking for ferry times, bus and shuttle times or to get the best deals on Holbox, you've come to the right place. We update our information regularly so you can always make the most of your stay.

What’s in a name?

A ‘Holboxeño’ is a born and bred local of Holbox, a unique paradisiacal island hidden away in the far corner of the Yucatan Peninsula on the Mayan Riviera. Holbox translates directly into Spanish from Yucatec Maya as Hoyo NegroBlack Hole – and its name is thought to have derived from the shallow lagoon, which in the past was considered to be a fountain of youth.

Why this paradise?

The long stretches of untouched, white, sandy beaches; the bright turquoise-green sea; the colourful village with its streets made of sand; and the absence of city traffic– this very special island offers you a perfect holidaying destination whether travelling on a budget or looking for a luxury get-away.

What can I do while I’m here?

Holbox encompasses everything you could want in a paradise island – relaxation, beauty, colour – without sacrificing the luxury or comforts of larger towns and cities. There is plenty going on for you to explore, day and night. Check our events pages daily to find out what’s on while you are on the island, and take advantage of those special discount deals.

Food and drink for everyone?

Albeit compact and quaint, there is an abundance of food options available to you on the island. Whatever your budget, whatever your tastes, you won’t be disappointed with the range of tasty national and international dishes on offer. Don’t miss out on the delicious hidden eateries around the island; they’re all listed here for your perusal – just check out our food and drinks page and our complete Holbox map for more information.

More information?

Have a look at our events and business pages for more information on what’s hot on Holbox while you’re here.

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Transfers to and from Holbox

Do the bus times or shuttles not work for your itinerary? Or would you just prefer to travel by yourself or with your group in the comfort of a transfer service? Let our selected partners take you in style to your destination of choice in their modern 6, 10 or 16 seater air-conditioned vans. Just choose your journey from the options below and book with our secure reservation system.

You can view our terms and conditions below.

Looking for bustimes? Click here:

Bus and Shuttle departure timetable

Transfers to Chiquilá

Transfer from:
Cancun International Airport → Chiquilá

           
from: $128usd
$2,430pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,430 mxn128 usd
32,530 mxn133 usd
4-62,630 mxn138 usd
7-103,030 mxn159 usd
11-153,730 mxn196 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfer from:
Cancun → Chiquilá

           
from: $128usd
$2,430pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,430 mxn128 usd
32,530 mxn133 usd
4-62,630 mxn138 usd
7-103,030 mxn159 usd
11-153,730 mxn196 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfer from:
Playa del Carmen → Chiquilá

           
from: $128usd
$2,430pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,430 mxn128 usd
32,530 mxn133 usd
4-62,630 mxn138 usd
7-103,030 mxn159 usd
11-153,730 mxn196 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfer from:
Puerto Morelos → Chiquilá

           
from: $128usd
$2,430pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,430 mxn128 usd
32,530 mxn133 usd
4-62,630 mxn138 usd
7-103,030 mxn159 usd
11-153,730 mxn196 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfer from:
Tulúm, Akumal, Puerto Ventura → Chiquilá

           
from: $154usd
$2,930pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,930 mxn293 usd
33,080 mxn308 usd
4-63,190 mxn319 usd
7-103,560 mxn356 usd
11-154,210 mxn421 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfers from Chiquilá

Transfer from:
Chiquilá → Cancun International Airport

           
from: $146usd
$2,430pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,430 mxn128 usd
32,530 mxn133 usd
4-62,630 mxn138 usd
7-103,030 mxn159 usd
11-153,730 mxn196 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfer from:
Chiquilá → Cancun

           
from: $146usd
$2,430pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,430 mxn128 usd
32,530 mxn133 usd
4-62,630 mxn138 usd
7-103,030 mxn159 usd
11-153,730 mxn196 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfer from:
Chiquilá → Playa del Carmen

           
from: $146usd
$2,430pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,430 mxn128 usd
32,530 mxn133 usd
4-62,630 mxn138 usd
7-103,030 mxn159 usd
11-153,730 mxn196 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfer from:
Chiquilá → Puerto Morelos

           
from: $146usd
$2,430pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,430 mxn128 usd
32,530 mxn133 usd
4-62,630 mxn138 usd
7-103,030 mxn159 usd
11-153,730 mxn196 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfer from:
Chiquilá → Tulúm, Akumal, Puerto Ventura

           
from: $154usd
$2,930pesos
SEE PRICESBOOK NOW & MORE INFO

Prices (per group)

Persons Price MXNPrice USD
Up to 22,930 mxn293 usd
33,080 mxn308 usd
4-63,190 mxn319 usd
7-103,560 mxn356 usd
11-154,210 mxn421 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door Transfers to Holbox

Arriving to Holbox:
From Cancún Int AirportFrom Cancún From Playa del CarmenFrom Puerto MorelosFrom Tulum or Riviera MayaFrom MéridaFrom ValladolidFrom Chichen Itza

Door-to-door transfer from:
Cancun International Airport → Isla Holbox

Up to 2 Adults
from: $146usd
$2,780pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
12,780 mxn146 usd
22,810 mxn148 usd
33,070 mxn162 usd
43,690 mxn194 usd
53,950 mxn208 usd
64,215 mxn222 usd
74,770 mxn251 usd
85,035 mxn265 usd
95,300 mxn279 usd
105,560 mxn293 usd
116,560 mxn345 usd
126,820 mxn359 usd
137,080 mxn373 usd
147,350 mxn387 usd
158,340 mxn439 usd
168,600 mxn453 usd

Child prices

Under 9 years old.
1stFreeFree
2nd550 mxn28 usd
3rd460 mxn24 usd
4th460 mxn24 usd
5th to 15th375 mxn19 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Cancun → Isla Holbox

Up to 2 Adults
from: $130usd
$2,590pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
12,780 mxn146 usd
22,810 mxn148 usd
33,070 mxn162 usd
43,690 mxn194 usd
53,950 mxn208 usd
64,215 mxn222 usd
74,770 mxn251 usd
85,035 mxn265 usd
95,300 mxn279 usd
105,560 mxn293 usd
116,560 mxn345 usd
126,820 mxn359 usd
137,080 mxn373 usd
147,350 mxn387 usd
158,340 mxn439 usd
168,600 mxn453 usd

Child prices

Under 9 years old.
1stFreeFree
2nd550 mxn28 usd
3rd460 mxn24 usd
4th460 mxn24 usd
5th to 15th375 mxn19 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Playa del Carmen → Isla Holbox

Up to 2 Adults
from: $146usd
$2,780pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
12,780 mxn146 usd
22,810 mxn148 usd
33,070 mxn162 usd
43,690 mxn194 usd
53,950 mxn208 usd
64,215 mxn222 usd
74,770 mxn251 usd
85,035 mxn265 usd
95,300 mxn279 usd
105,560 mxn293 usd
116,560 mxn345 usd
126,820 mxn359 usd
137,080 mxn373 usd
147,350 mxn387 usd
158,340 mxn439 usd
168,600 mxn453 usd

Child prices

Under 9 years old.
1stFreeFree
2nd550 mxn28 usd
3rd460 mxn24 usd
4th460 mxn24 usd
5th to 15th375 mxn19 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Puerto Morelos → Isla Holbox

Up to 2 Adults
from: $146usd
$2,780pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
12,780 mxn146 usd
22,810 mxn148 usd
33,070 mxn162 usd
43,690 mxn194 usd
53,950 mxn208 usd
64,215 mxn222 usd
74,770 mxn251 usd
85,035 mxn265 usd
95,300 mxn279 usd
105,560 mxn293 usd
116,560 mxn345 usd
126,820 mxn359 usd
137,080 mxn373 usd
147,350 mxn387 usd
158,340 mxn439 usd
168,600 mxn453 usd

Child prices

Under 9 years old.
1stFreeFree
2nd550 mxn28 usd
3rd460 mxn24 usd
4th460 mxn24 usd
5th to 15th375 mxn19 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Tulum → Isla Holbox

Up to 2 Adults
from: $160usd
$3,100pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
13,400 mxn179 usd
23,570 min188 usd
33,830 mxn202 usd
44,270 mxn225 usd
54,530 mxn238 usd
64,800 mxn253 usd
75,350 mxn282 usd
85,620 mxn296 usd
95,900 mxn311 usd
106,150 mxn324 usd
117,150 mxn376 usd
127,400 mxn389 usd
137,670 mxn404 usd
147,930 mxn417 usd
158,660 mxn456 usd
168,900 mxn468 usd

Child prices

Under 9 years old.
1stFreeFree
2nd740 mxn40 usd
3rd520 mxn28 usd
4th520 mxn28 usd
5th to 15th420 mxn23 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Merida → Isla Holbox

Up to 2 Adults
from: $180usd
$6,570pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
15,970 mxn314 usd
26,230 mxn328 usd
36,500 mxn342 usd
47,460 mxn393 usd
57,700 mxn405 usd
67,980 mxn420 usd
78,950 mxn471 usd
89,200 mxn484 usd
99,500 mxn500 usd
109,720 mxn512 usd
119,980 mxn525 usd
1210,240 mxn539 usd
1310,500 mxn553 usd
1410,750 mxn566 usd

Child prices

Under 9 years old.
1stFreeFree
2nd1170 mxn63 usd
3rd860 mxn46 usd
4th860 mxn46 usd
5th to 15th660 mxn35 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Chichen Itza → Isla Holbox

Up to 2 Adults
from: $185usd
$3,420pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
Up to 23470 mxn195 usd
33700 mxn199 usd
43780 mxn206 usd
53920 mxn219 usd
64170 mxn232 usd
74400 mxn282 usd
85350 mxn293 usd
95570 mxn307 usd
105830 mxn321 usd
116100 mxn374 usd
127100 mxn387 usd
137350 mxn397 usd
147550 mxn411 usd

Child prices

Under 9 years old. §
1stFreeFree
2nd680 mxn36 usd
3rd520 mxn28 usd
4th520 mxn28 usd
5th to 15th430 mxn23 usd

Door-to-door transfer from:
Valladolid → Isla Holbox

Up to 2 Adults
from: $180usd
$3,330pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
13,470 mxn183 usd
23,700 mxn195 usd
33,780 mxn199 usd
43,920 mxn206 usd
54,170 mxn219 usd
64,400 mxn232 usd
75,350 mxn282 usd
85,570 mxn293 usd
95,830 mxn307 usd
106,100 mxn321 usd
117,100 mxn374 usd
127,350 mxn387 usd
137,550 mxn397 usd
147,800 mxn411 usd

Child prices

Under 9 years old.
1stFreeFree
2nd600 mxn32 usd
3rd500 mxn27 usd
4th500 mxn27 usd
5th to 15th415 mxn22 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Transfers from Holbox


Leaving Holbox:
To Cancún Int AirportTo Cancún To Playa del CarmenTo Puerto MorelosTo Tulum or Riviera MayaTo MéridaTo ValladolidTo Chichen Itza

Door-to-door transfer from:
Isla Holbox → Cancun International Airport

Up to 2 Adults
from: $146usd
$2,780pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
12,780 mxn146 usd
22,810 mxn148 usd
33,070 mxn162 usd
43,690 mxn194 usd
53,950 mxn208 usd
64,215 mxn222 usd
74,770 mxn251 usd
85,035 mxn265 usd
95,300 mxn279 usd
105,560 mxn293 usd
116,560 mxn345 usd
126,820 mxn359 usd
137,080 mxn373 usd
147,350 mxn387 usd
158,340 mxn439 usd
168,600 mxn453 usd

Child prices

Under 9 years old.
1stFreeFree
2nd550 mxn28 usd
3rd460 mxn24 usd
4th460 mxn24 usd
5th to 15th375 mxn19 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Isla Holbox → Cancun

Up to 2 Adults
from: $146usd
$2,780pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
12,780 mxn146 usd
22,810 mxn148 usd
33,070 mxn162 usd
43,690 mxn194 usd
53,950 mxn208 usd
64,215 mxn222 usd
74,770 mxn251 usd
85,035 mxn265 usd
95,300 mxn279 usd
105,560 mxn293 usd
116,560 mxn345 usd
126,820 mxn359 usd
137,080 mxn373 usd
147,350 mxn387 usd
158,340 mxn439 usd
168,600 mxn453 usd

Child prices

Under 9 years old.
1stFreeFree
2nd550 mxn28 usd
3rd460 mxn24 usd
4th460 mxn24 usd
5th to 15th375 mxn19 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Isla Holbox → Playa del Carmen

Up to 2 Adults
from: $146usd
$2,780pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
12,780 mxn146 usd
22,810 mxn148 usd
33,070 mxn162 usd
43,690 mxn194 usd
53,950 mxn208 usd
64,215 mxn222 usd
74,770 mxn251 usd
85,035 mxn265 usd
95,300 mxn279 usd
105,560 mxn293 usd
116,560 mxn345 usd
126,820 mxn359 usd
137,080 mxn373 usd
147,350 mxn387 usd
158,340 mxn439 usd
168,600 mxn453 usd

Child prices

Under 9 years old.
1stFreeFree
2nd550 mxn28 usd
3rd460 mxn24 usd
4th460 mxn24 usd
5th to 15th375 mxn19 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Isla Holbox → Puerto Morelos

Up to 2 Adults
from: $146usd
$2,780pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
12,780 mxn146 usd
22,810 mxn148 usd
33,070 mxn162 usd
43,690 mxn194 usd
53,950 mxn208 usd
64,215 mxn222 usd
74,770 mxn251 usd
85,035 mxn265 usd
95,300 mxn279 usd
105,560 mxn293 usd
116,560 mxn345 usd
126,820 mxn359 usd
137,080 mxn373 usd
147,350 mxn387 usd
158,340 mxn439 usd
168,600 mxn453 usd

Child prices

Under 9 years old.
1stFreeFree
2nd550 mxn28 usd
3rd460 mxn24 usd
4th460 mxn24 usd
5th to 15th375 mxn19 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Isla Holbox → Tulum

Up to 2 Adults
from: $180usd
$3,330pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
13,400 mxn179 usd
23,570 min188 usd
33,830 mxn202 usd
44,270 mxn225 usd
54,530 mxn238 usd
64,800 mxn253 usd
75,350 mxn282 usd
85,620 mxn296 usd
95,900 mxn311 usd
106,150 mxn324 usd
117,150 mxn376 usd
127,400 mxn389 usd
137,670 mxn404 usd
147,930 mxn417 usd
158,660 mxn456 usd
168,900 mxn468 usd

Child prices

Under 9 years old.
1stFreeFree
2nd740 mxn40 usd
3rd520 mxn28 usd
4th520 mxn28 usd
5th to 15th420 mxn23 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Isla Holbox → Merida

Up to 2 Adults
from: $355usd
$6,570pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
15,970 mxn314 usd
26,230 mxn328 usd
36,500 mxn342 usd
47,460 mxn393 usd
57,700 mxn405 usd
67,980 mxn420 usd
78,950 mxn471 usd
89,200 mxn484 usd
99,500 mxn500 usd
109,720 mxn512 usd
119,980 mxn525 usd
1210,240 mxn539 usd
1310,500 mxn553 usd
1410,750 mxn566 usd

Child prices

Under 9 years old.
1stFreeFree
2nd1170 mxn63 usd
3rd860 mxn46 usd
4th860 mxn46 usd
5th to 15th660 mxn35 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Door-to-door transfer from:
Isla Holbox → Chichen Itza

Up to 2 Adults
from: $180usd
$3,470pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
Up to 23470 mxn195 usd
33700 mxn199 usd
43780 mxn206 usd
53920 mxn219 usd
64170 mxn232 usd
74400 mxn282 usd
85350 mxn293 usd
95570 mxn307 usd
105830 mxn321 usd
116100 mxn374 usd
127100 mxn387 usd
137350 mxn397 usd
147550 mxn411 usd

Child prices

Under 9 years old. §
1stFreeFree
2nd680 mxn36 usd
3rd520 mxn28 usd
4th520 mxn28 usd
5th to 15th430 mxn23 usd

Door-to-door transfer from:
Isla Holbox → Valladolid

Up to 2 Adults
from: $180usd
$2,470pesos
SEE PRICESBOOK NOW & MORE INFO

Prices

Persons Price MXNPrice USD
13,470 mxn183 usd
23,700 mxn195 usd
33,780 mxn199 usd
43,920 mxn206 usd
54,170 mxn219 usd
64,400 mxn232 usd
75,350 mxn282 usd
85,570 mxn293 usd
95,830 mxn307 usd
106,100 mxn321 usd
117,100 mxn374 usd
127,350 mxn387 usd
137,550 mxn397 usd
147,800 mxn411 usd

Child prices

Under 9 years old.
1stFreeFree
2nd600 mxn32 usd
3rd500 mxn27 usd
4th500 mxn27 usd
5th to 15th415 mxn22 usd

Pets

Pets may be transported as long as they remain in their cage.
Per cage700 mxn38 usd

Booking Policy: the.holboxeno.com

Our transfer services are managed and operated by our selected providers.



PICK UP LOCATIONS IN CHIQUILA

PRIVATE TRANSFERS AND DOOR TO DOOR SERVICES

A representative will greet you at the ferry dock with a sign bearing your name and assist you to the vehicle.

CANCUN AIRPORT SHUTTLE

A 3 minute walk. Exit the port and turn right. By the taxi rank to the right of the port. The GREEN DOT on this map.

CANCUN CENTER AND PLAYA CENTER SHUTTLE

A 3 minute walk. Exit the port, cross the road and go along the roundabout. Across the street from the police station. The YELLOW and ORANGE DOTS on thismap.


PICK UP LOCATION AT THE AIRPORT

Please bear in mind that because of Mexican Federal Laws the transfer must provide a manifest of the quantity of people being picked up. Only the number of people on your reservation will be allowed to board. Under no circumstance will additional passengers be allowed to board. The fine is $2000 USD.

PRIVATE TRANSFERS AND DOOR TO DOOR SERVICES

The operator will pick you up at your arrival terminal with a sign bearing your name.

SHARED SHUTTLE SERVICE

The pick up point for the shuttle is the Guacamole Restaurant in TERMINAL 2. You can use the airport's free internal bus to change terminals. Please keep in mind that the shuttle will only wait 15 minutes past the scheduled departure time.


PICK UP LOCATION CANCUN CENTER - SHUTTLE


Pick up from 
 Soriana supermarket car park in Central Cancun. A two minute walk from the ADO.

PICK UP LOCATION PLAYA CENTER - SHUTTLE


Pick up from av 20 calle 2 norte in front of telecom.


Terms and conditions/Cancellation policy

  • This service is organised and run by our selected operators:
    • Transfer Holbox for Airport shuttles and transfers
    • Sindicato de Taxis Chiquilá for shuttles to and from Cancún
    • Playa Shuttle for shuttles to and from Playa del Carmen li
    The Holboxeño operates the website which acts as an interface between the customer and the service supplier.
  • The Holboxeño website takes no responsibility for services provided by the supplier. All complaints or comments should be directed to booking@holboxeno.com.

Late arrivals, no-shows or last minute modifications

  • For transfers and door to door services

    • From the airport
      • Delayed flight: The transfer service will wait for you at no additional cost.
      • Canceled flight: The service is considered a no-show. A later service can be reprogammed with a cost of 90% of the original price. You will be required to show proof from the airline that the flight was canceled.
      • Missed flight: The service is considered a no-show. A later service can be reprogammed with a cost of 100% of the original price.
    • Other pickup points
      • In case of last minute cancelation: it is considered a no-show and there will be no refund.
      • Missed ferry from Holbox: Yo will have to hire a boat service at your own cost reach Chiquilá at the appointed time. ast 15 minutes the service is considered a no-show. A later service can be reprogammed with a cost of 100% of the original price.
      • Late arrivals: Past 15 minutes the service is considered a no-show. A later service can be reprogammed with a cost of 100% of the original price.
      • No-show: there will be no refund
  • For the Airport Shuttle

    • The service will wait 15 minutes past the scheduled time. If you miss the service it is considered a no-show and there will be no refund.
    • Canceled flight: the service it is considered a no-show and there will be no refund.
    • Missed flight: the service it is considered a no-show and there will be no refund.
  • Collectivos Cancún Centro y Playa del Carmen Centro
    • The service will wait 15 minutes past the scheduled time. If you miss the service it is considered a no-show and there will be no refund.
    • No-Show: no refund.
    • If you miss the ferry you may board the next scheduled service on the same day with a 50%. Subject to availability.

Cancelations:


The cancellation policy is as follows:

  • AIRPORT SHUTTLE, PRIVATE TRANSFERS and DOOR TO DOOR
    • Up to 48 hours before: full refund.
    • 48-24 hours before: 50% refund
    • 24-0 hours before: non-refundable.
  • CANCUN SHUTTLE & PLAYA SHUTTLE
    • Up to 4 hours before: full refund.
    • If you miss your ferry you can board the next shuttle service for 50% off the cost. This must be on the same day.

For the shared Shuttles:

  • Walk-ins for this service are not permitted. Please understand, you will not be allowed to board without an online reservation.
  • For the AIRPORT shuttle to run, there needs to be a minimum of 2 people. If you only reserve one place and there are no other
  • passengers booked on the shuttle, you will be informed via email of the cancellation by 9pm Cancun time the day before the departure and reimbursed in full. In the case of cancellation, we can offer you to book a transfer to/from Holbox.