Booking Policy: the.holboxeno.com

Our transfer services are managed and operated by our selected providers.

PICK UP LOCATIONS IN CHIQUILA

PRIVATE TRANSFERS AND DOOR TO DOOR SERVICES

A representative will greet you at the ferry dock with a sign bearing your name and assist you to the vehicle.

CANCUN AIRPORT SHUTTLE

A 3 minute walk. Exit the port and turn right. By the taxi rank to the right of the port. The GREEN DOT on this map.

CANCUN CENTER AND PLAYA CENTER SHUTTLE

A 3 minute walk. Exit the port, cross the road and go along the roundabout. Across the street from the police station. The YELLOW and ORANGE DOTS on this map.

PICK UP LOCATION AT THE AIRPORT

Please bear in mind that because of Mexican Federal Laws the transfer must provide a manifest of the quantity of people being picked up. Only the number of people on your reservation will be allowed to board. Under no circumstance will additional passengers be allowed to board. The fine is $2000 USD.

PRIVATE TRANSFERS AND DOOR TO DOOR SERVICES

The operator will pick you up at your arrival terminal with a sign bearing your name.

SHARED SHUTTLE SERVICE

The pick up point for the shuttle is the Guacamole Restaurant in TERMINAL 2. You can use the airport's free internal bus to change terminals. Please keep in mind that the shuttle will only wait 15 minutes past the scheduled departure time.

PICK UP LOCATION CANCUN CENTER - SHUTTLE


Pick up from 
 Soriana supermarket taxi rank in Central Cancun. A two minute walk from the ADO.

PICK UP LOCATION PLAYA CENTER - SHUTTLE


Pick up from av 20 calle 2 norte in front of telecom.

Terms and conditions/Cancellation policy

• This service is organised and run by our selected operators:
  • Transfer Holbox for Airport shuttles and transfers
  • Sindicato de Taxis Chiquilá for shuttles to and from Cancún
  • Playa Shuttle for shuttles to and from Playa del Carmen
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  The Holboxeño operates the website which acts as an interface between the customer and the service supplier.
• The Holboxeño website takes no responsibility for services provided by the supplier. All complaints or comments should be directed to booking@holboxeno.com.

Late arrivals, no-shows or last minute modifications

• For private transfers and door to door services.

  • From the airport

    • Delayed flight: The transfer service will wait for you at no additional cost.
    • Canceled flight: The service is considered a no-show. A later service can be reprogammed with a cost of 90% of the original price. You will be required to show proof from the airline that the flight was canceled.
    • Missed flight: The service is considered a no-show. A later service can be reprogammed with a cost of 100% of the original price.

  • Other pickup points

    • In case of last minute cancelation: it is considered a no-show and there will be no refund.
    • Missed ferry from Holbox: Yo will have to hire a private boat service at your own cost reach Chiquilá at the appointed time. ast 15 minutes the service is considered a no-show. A later service can be reprogammed with a cost of 100% of the original price.
    • Late arrivals: Past 15 minutes the service is considered a no-show. A later service can be reprogammed with a cost of 100% of the original price.
    • No-show: there will be no refund

• For the Airport Shuttle

  • The service will wait 15 minutes past the scheduled time. If you miss the service it is considered a no-show and there will be no refund.
  • Canceled flight: the service it is considered a no-show and there will be no refund.
  • Missed flight: the service it is considered a no-show and there will be no refund.

• Collectivos Cancún Centro y Playa del Carmen Centro

  • The service will wait 15 minutes past the scheduled time. If you miss the service it is considered a no-show and there will be no refund.
  • No-Show: no refund.
  • If you miss the ferry you may board the next scheduled service on the same day with a 50%. Subject to availability.

Cancelations:
 The cancellation policy is as follows:

• AIRPORT SHUTTLE, PRIVATE TRANSFERS and DOOR TO DOOR
  • Up to 48 hours before: full refund.
  • 48-24 hours before: 50% refund
  • 24-0 hours before: non-refundable.
• CANCUN SHUTTLE & PLAYA SHUTTLE
  • Up to 4 hours before: full refund.
  • If you miss your ferry you can board the next shuttle service for 50% off the cost. This must be on the same day.

For the shared Shuttles:

• Walk-ins for this service are not permitted. Please understand, you will not be allowed to board without an online reservation.
• For the AIRPORT shuttle to run, there needs to be a minimum of 2 people. If you only reserve one place and there are no other
• passengers booked on the shuttle, you will be informed via email of the cancellation by 9pm Cancun time the day before the departure and reimbursed in full. In the case of cancellation, we can offer you to book a private transfer to/from Holbox.